TERMS AND CONDITIONS
1. General Provisions
1.1. All these terms and conditions (hereinafter referred to as Terms) govern your access or using our applications, direct/indirect booking channels, websites, web portals, Apps, any other platforms which are connected/sold/distributed directly or indirectly, through distributors, Corporate clients, agents, sub agents and any other business entities.
1.2. By registering, using, accessing, viewing our website or any other applications or in any other way and / or by booking, you acknowledge and agree that you have read and understood these Terms, and you agree to follow them. If you do not agree to these Terms, then you don’t have any access to our business or any relationship to our entity for dealing/selling/marketing of any of our products or services.
1.3. 91AIRPORTASSIST will not be liable for any loss or damage that may be suffered by a Passenger, directly or indirectly, as a result of purchasing the Service through the Website. All complaints, claims, disputes, concerns and issues, regarding the Service at a particular airport, will need to be taken up directly with the respective Service Provider. 91AIRPORTASSIST shall in no manner be responsible for the same. However, 91AIRPORTASSIST will assist Passengers in communicating with the respective Service Providers through email.
1.3. The following definitions are applied in these Terms:
• You / user(s) – the person or persons, booking the Airport Services/ Transit Hotel and other services through the 91AirportAssist.com or any other Applications, websites or web portals of our company.
• 91AirportAssist. (91AirportAssist.com) is an online booking system (websites, Apps & other applications, tools, platforms and / or other devices), through which users can book various services at airports.
• Airport Services refer to various airport services (Including but not limited to services like guest facilitation, Meet and Greet services, Transit Hotel, lounge, porter service, wheel chair service, business lounge, Fast-track and similar Airport Services which comes under airport services) or any other services provided by Service Providers, which you can book using 91AirportAssist website, web portal, App, direct or indirect channels such as telephone/email communication, etc.
• Service Provider(s) – a service provider directly or indirectly contracted with us or with any airport operators or authorities.
• Information about Airport Services – the conditions of the Service Providers, according to which the Airport Service is booked, provided, or cancelled, the Service Providers deny provision of the booked Airport Service to the user, repayments are made subject to approval from the concerned service provider.
• Payment operator is a payment service of banks and / or financial institutions, intended to simplify settlements between individuals, legal entities and / or individual entrepreneurs on the Internet by using personal computers and / or other mobile devices, through which users pay for Airport Services.
• Booking Reference or ID is a unique code / booking reference / bar code / numeric and alphabetic / QR code that confirms the booking of the Airport Services by the user through the 91AirportAssist.com and grants the user the right to receive the Airport Services according to the conditions of its booking.
2. Booking Airport Services
a. 91AirportAssist reserves the right to accept or decline or cancel any bookings/service done through website / portal / telephone / email / other applications or any other source directly or indirectly request without assigning any reasons.
b. Once the booking is made it can be upgraded to higher level of package or service but cannot be downgraded.
c. Bookings made within 8hrs to 24hrs of service time will levy an additional surcharge of Rs 800/- to Rs.1200/- for domestic (India) and Rs. 1500/- to Rs. 2500/- for International (outside India) over and above the booking amount and surcharge depends from Airport to Airport.
d. Bookings made within 8hrs to 24hrs prior to the service time are subject to availability of slots at airports & 91Airportassist will check and confirm the availability of slots and 91Airportassist is not responsible for the refusal the services at last minute.
e. Once the booking is made name changes are not allowed.
f. If only child is travelling then booking can be done as an adult fare and no child discount applies. In case child is travelling along with guardian then child discount applies only for child.
2.1. Airport Services can only be booked by individuals or users registered with the 91AirportAssist.com or any other written contracts, for which users must provide valid personal data requested (such as full name, telephone/Mobile number and email address and other details). When registering in our services, each user creates a personal user account.
2.2. You acknowledge and agree that any person, whom you allowed to use your personal user account or whom you have provided personal data on your personal user account in our 91AirportAssist (login and password) can access and buy our products/services on your behalf, and that you will be fully responsible for any actions (including the booking/cancellation or rescheduling of the Services and payment) performed by such a person.
2.3. By booking the Services through the 91AirportAssist website / portal / any other applications / or direct/indirect telephone / email or any other source, the user enters into direct (legally binding) contractual relations with the Provider, whose Services he or she has booked. 91AirportAssist acts solely as an intermediary between the User and the Service Provider, transferring the terms of the user’s booking to the appropriate Provider, sends the booking confirmation (Booking ID) to the user in the name and on behalf of the Service Provider, and ensures payment acceptance (with the help of the Payment Operator) when paying for the Airport Services. You agree and are fully acknowledge that under any circumstances, 91AIRPORTASSIST is not a party to any agreement for the provision of Airport Services between you and the Service Provider.
2.4. The rules for booking and providing airport services are published on the 91AirportAssist.com in the Information about Airport Services and it varies from airport to airport and service provider to service provider. If you do not agree with these rules for booking and providing Airport Services, you may not book Airport Services or other services mentioned in 91AirportAssist website.
2.5. Any Information about Airport Services provided or published on the 91AirportAssist website / portal/ App or any other communication channel direct or indirect regarding Airport Services or other services is provided or published by the relevant Service Provider. The Provider shall be fully and solely responsible for the accuracy and relevance of the Information about the Airport Services, including, but not limited to: for updating all prices, availability of Airport Services, conditions of booking cancellation, conditions of the Provider’s denial to provide Services and the user’s refusal to receive Services, chargeback policy and other information about the Airport Services available for booking through the 91AirportAssist Service. 91AirportAssist does not and cannot guarantee that the Information about Services published by the Providers on the service is accurate, complete or correct and 91AirportAssist is not responsible for the verification of the Information about Services published by Service Providers on our website / web portal / App or any other source of communication direct or indirect.
2.6. Any information displayed on our website/web portal/or any other applications is not and should not be construed as a recommendation or approval of 91AIRPORTASSIST of any Provider or any Airport Services.
2.7. To complete the booking, you must pay the full cost with applicable GST/taxes of the Airport Services as mentioned in our website / web portal / App or direct/indirect booking through phone / email / or any other source.
2.8. By booking, you confirm that you have read and unconditionally agree with the rules for booking and providing airport services, the terms and conditions.
2.9. By booking, you also agree to receive additional information about the Airport Services booked, as well as information about our special offers and other promotional emails (in accordance with our privacy policy).
2.10. At the time of booking, you also agree to share all relevant information about the passengers who wish to avail the airport services – passenger name/s, details such as adult/child/infant, personal contact numbers, email ID’s, PNR, DOB, Class of Booking and details of services chosen, airports where in the services availed, and all other information which is required to create/confirm the booking. You also agree that 91AirportAssist can share the relevant personal information of the passengers to the service providers at various airports to book/confirm services for the passengers.
2.11. Passengers who booked Meet and Greet services and other service through 91AirportAssist web portal or App or through 91AirportAssist office directly or through phone or other mode of communication, must ensure that payments are made in advance and taken the confirmation.
Also passengers hereby acknowledge and confirm that the services are provided by various service providers and 91AirportAssist is not responsible for any rejection or removal or refusal of services by the service providers.
2.12. All the products available for a sale in our portal/ app are subject to availability at the respective airports from the service provider. Customers are eligible only for the chosen/paid service as per the description of the service.
2.13.For group bookings please reach to our sales support or reservations team at sales@91airportassist.com.
2.14.For group service, associates will be provided subject to the availability and will not be provided 1:1 for same date flight and time.
2.15.Any booking received within 12 hrs prior to service time for domestic airports and 24hrs prior to service time for international airports will attract surcharge from Rs. 800/- to Rs. 2000/- including GST of 18% and differs from Airport to Airport.
2.16.Full rate will be charged for children aged two (2) years old or above.
2.17. Children aged twelve (12) and below must be accompanied by an adult aged eighteen (18) and above.
2.18. The Service booking is non-transferable and only those Passengers for whom the booking has been done can avail the Service.
2.19. The booking confirmation cannot be exchanged for cash or any other promotional program or offers of 91AIRPORTASSIST.
3. Cost of the Airport Services and the terms of payment
3.1. Unless otherwise expressly stated, all prices for Airport Services and other services listed on the 91AirportAssist portal / website / App or any other direct / indirect communication channel will carry applicable taxes.
3.2. Bookers hereby acknowledge and agree that Service Providers and / or may, at its discretion, round up or down the price paid to Service Providers to the nearest whole number of the currency in which the price is expressed.
3.4. The booked Airport Services shall be fully prepaid during the booking process. The booking of the Airport Services and other services cannot be completed until full payment is made for such services.
3.5. 91AirportAssist, on behalf and at the expense of the Providers, provides users with the opportunity to pay for the Airport Services and other services booked through the 91AirportAssist with the help of the Payment Operator, engaged by 91AirportAssist.
3.6. User can pay for the booked Airport Services and other services using a bank card. When booking, each user must provide valid and correct payment details of a bank card to the Payment Operator, through which payment for the booked Services is made. Financial information will only be used to pay for booked Services. You confirm and warrant that you will provide the Payment Operator with the correct personal data and payment details. You acknowledge and agree that (for the avoidance of any doubts, in addition to these Terms), any payments for the booked Services may be subject to additional terms (as well as a privacy policy) established by the Payment Operator.
4. Booking confirmation
4.1. Within 24 hours after completing the booking and payment via 91AirportAssist website, portal, App or any other direct or indirect communication channel, you will receive a notification (to your email address) about whether your booking has been confirmed by the Service Provider – in this case, based on the service provider’s SOPs, you may or may not be provided with a unique Booking ID.
5. Receiving the Airport Services
5.1. In order to receive the booked Airport Services, the user must provide the Service Provider with a confirmatory mail or Booking ID/Service order Number and other supporting data or documents (for example, a passport, Boarding Pass, Air ticket) according to the requirements of each Provider posted in the Information about the airport Services.
5.2. Also passengers must ensure that they report for the service at the requested airport at the designated place and time and with all mandatory documents as per the guidelines of airport authorities, government agencies, airlines and the service providers which could be accessed from the public domain.
6. Disclaimer
These terms and conditions are subject to change at any time without prior notice.
7. By choosing our service, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.
8. Applicable Law
8.1. These Terms shall be interpreted in accordance with the current legislation of India. Any disputes arising from these Terms shall be resolved in the courts of Hyderabad, Telangana, India.
8.2. This version of the Terms shall enter into force on October 1, 2024.