Cancellation/Rescheduling Policy
This policy outlines the procedures and charges for cancelling or rescheduling your booking with 91AirportAssist.
Booking Process and Changes
- After completing the booking, you'll receive a reference number. For any changes, the account holder used for booking can email the booking and reservation team with applicable charges.
- Transaction fees charged by your issuing bank are not refundable by 91AirportAssist.
- Alternatively, you can cancel your booking by email or call the 24/7 passenger support number provided in the confirmation email.
- You can also email us at support@91airportassist.com. Our email support operates 24 hours a day.
- Turnaround time and cancellation fees for requests received outside operational hours apply from the next working day.
Cancellation and Rescheduling Deadlines and Charges
Cancellation Charges (from scheduled service time):
| Cancellation Notice | Cancellation Charge |
|---|---|
| 72 Hrs or more in advance | 3% of Booking Amount |
| Between 72 to 48 Hrs | 10% of Booking Amount |
| Between 48 to 24 Hrs | 50% of Booking Amount |
| Less than 24 Hrs | 100% of Booking Amount |
**Important:** These charges may vary depending on the airport and service type.
91AirportAssist Cancellation Fee:
In addition to the service provider's cancellation charges, 91AirportAssist charges a cancellation fee of Rs. 200 per person (except for 100% cancellation charges). The Booking Amount refers to the total amount paid (including taxes) during booking.
Rescheduling Charges:
Rescheduling charges may apply and vary depending on the airport. You'll need to pay within the provided timelines.
Refunds:
91AirportAssist strives to process refunds within 15 days of cancellation and receiving bank/credit card details (if applicable).
Reschedule Policy
Reschedule requests must be received at least 24 hours before service time and are subject to availability. You can email us at support@91airportassist.com. Our email support operates between 9:00 AM - 6:00 PM (Monday to Saturday). Requests outside these hours will be processed the next working day.
- Guests must share the revised itinerary within 48 hours of the rescheduling request.
- All rescheduling is subject to availability.
- No refunds for No-Shows or flight cancellations by airlines.
- Rescheduling charges vary by airport and may involve additional costs depending on the request time.
- Rescheduling policies may vary by airport.