Email: support@91airportassist.com

Cancellation and Refund Policy

Refund And Cancellations

91Airportassist takes pride in operating a transparent process with its customers. Although we do not want you to cancel our service, in terms of any unavoidable circumstance, we can address any cancellation/modification request initiated through 91AirportAssist on the website/app/Reservation.

We request you to read our Refund/Cancellation Policy carefully before using or ordering any service provided through our website, www.91airprotassist.com  Your cancellation/modification request will be entertained depending on our Refund Policy expressed below.

  1. The 91AirportAssist team will only accept/reject your request only between 10 a.m. to 7 p.m. on all working days and a minimum of 6 hours prior to the scheduled time.
  2. Any cancellation request in less than 6 hrs prior to reporting time shall be counted as a no-show.

Customers can cancel their booking/trip at any time by contact with us on the basis of some charges applicable to the booking according to the conditions below:

  1. 24hrs or more prior to the start of the trip - 15% of the Total Booking Amount.
  2. Between 6hrs - 24hrs prior to the start of the trip - 50% of the Total Booking Amount.
  3. Less than 6hrs prior to the start of the trip - 100% of the Total Booking Amount.

Refund Policy

Refunds are subject to further evaluation and post-deduction of applicable charges.

  • Payment Gateway (PG) charges are not refunded on any platform for any type of booking cancellation, as the sole discretion lies with the PG service provider.
  • Cancellations/modification for customised booking is not permitted for whatsoever reason & in case of any cancellations, the entire booking amount shall be forfeited.

Safety Policy

  • The safety of our vehicle, Chauffeur, and passengers is of utmost importance to us. If we feel the contractual terms or safety standards are compromised for whatsoever reason, we may withdraw the car and Chauffeur unconditionally.
  • In case of any communal riots, natural disasters, or any other threats that our chauffeurs encounter during the trip, we reserve the right to terminate the trip forthwith and instruct the chauffer to bring back the car including if required ensuring safety first at a suitable location without prior notice to the customer.
  • In case we have reason to believe the customer is using the car for any illegal activities we reserve the right to terminate the trip forthwith and instruct the chauffer to bring back the car. The customer will be completely responsible for the entire issue, including the compensation to us.
  • Cars are issued only to those who contact and send details to 91Airportassist. If, at any point in time, we find that the car is not being driven by the chauffer allocated or used for a purpose other than what it is supposed to, we reserve the right to terminate the trip forthwith and instruct the chauffer to bring back the car without any refunds.
  • We reserve the right to refuse bookings or onboarding of customers in exercise of our sole discretion and without any explanation as per our safety and security standards, even if the booking has been received.

Other Policies

  • These terms and conditions are constantly reviewed and updated. The latest updated conditions are applicable even the same is after the booking has been completed.
  • In Chauffeur driven cars, the maximum driving duration is for 12Hrs and 300 Km only [whichever occurs first]. We reserve the right to terminate the journey as it is a health and safety risk for the Chauffeur and the car for excessively long trips.
  • Our chauffeurs must be treated with respect, dignity, and humility. Abusing them in any manner might lead to legal action against the customer
  • The RPA/customer name used in the Booking invoice shall be responsible for adherence to all the terms and conditions mentioned here including to return the car in the expected condition.
  • Any damages caused or violation of traffic rules may result in a profuse delay in refunds.

In cases of passenger default, such as undue delays, 91AirportAssistwill not be liable for any refunds. The 91AirportAssist management reserves the authority to revise the Terms and Conditions without advance notice.

These terms and condition shall be interpreted in accordance with the laws of India as currently applicable and as amended from time to time. These terms, their interpretation and any disputes arising therefrom shall be resolved under the due process of law by the concerned courts of Hyderabad, Telangana, India which courts shall exercise exclusive jurisdiction.

The requested refund, as applicable according to the cancellation/refund policy, will be processed to the user's account through the same mode of payment within 7-10 business days.

Charter

Terms & conditions - Charter flight.

Mentioned flight timing & cost are representations under NIL wind conditions and billing would be on actual time taken for the flight “chocks-on” depending upon weather / wind / fog / visibility conditions and flight schedules are subject to change / diversion due to weather condition, flight safety and operational restrictions.

Until Flight confirmation is made, the booking will be treated as unconfirmed booking.

Confirmation of the flight is subject to availability and booking can be confirmed after the receipt of advance payment only.

“Force Majeure”: Operator does not hold itself responsible for non-operation of charter for any reasons beyond the control of the Operator including unforeseen reasons like effect of the natural elements, including epidemic or plague, lightening, Fire, earthquake, heavy rains, tidal wave, flood, storm, cyclone, and typhoon emergency declared on departure or arrival aerodrome.

In case the flight has to be diverted to some other sector/s due to bad weather or other technical reason/s or due to non-availability of parking space at the destination airport or due to non-availability of night parking facilities at the destination airport, the client would bear the cost of additional sector/s flown.

Customer to authorize the flight crew the right to land the aircraft prior than its scheduled destination for reasons of flight safety and /or in case of rapid deterioration in the patient condition.

Extension of watch hour charges shall be on-actual; a copy of the bill from AAI/Aerodrome operator shall be forwarded along with the final invoice.

Any other tax levied or payable on the date of flight shall be borne by the client.

In case the FDTL of pilots is broken the next day, 2 hours additional flying time will be charged to the client.

In case there is delay beyond 30 minutes after the departure time the client has to pay the crew charges, if any.

If the passenger is a Foreign national, then we shall require passport and visa copies for getting Defense Clearance which may take about 10 days (AOR/NOR) for approval for landing at a Defense Airfield.

Cancellation charges: Cancellation charges for a confirmed flight would be as below:

  1. No Notice/ No Show: 100% of the flight charges.
  2. Less than 24 hours before the flight departure time: 100% of the flight charges
  3. Less than 48 hours before the flight departure time: 30% of the flight charges
  4. An amount of Rs. 10,000/- against flight preparation charges will be charged if flight is cancelled due to “Force majeure reasons.”
    Payment: 100% in advance. Taxes as applicable.

If in any case refund has been processed than it would take around 7 - 10 working days to get credited.

Transit -Hotels

Terms and Conditions
  • 91Airportassist facilitates provision of accommodation and additional lounge services for passengers arriving/departing/transiting at the Airport
  • Accurate card details are mandatory for confirmation of room reservations.
  • Guests can access the Transit lounge with their luggage after scanning procedures as per airport security rules & regulations.
  • For Foreign nationals a valid Indian Visa is required to access the transit lounge.
  • Maximum 1 child up to 11 years can stay with two adults when sharing existing bedding with applicable tariff for infant and children.
  • Extra bedding for more than 3 total guests (adult+ child) upto 4 guests can be accommodated only in Suite category room.
  • Breakfast is included in 1 night plan only.
  • Restricted & prohibited goods as per airport security norms will not be allowed in the transit lounge.
  • All areas within the transit lounge have been identified as Non-smoking areas. If a smoking violation occurs in the room and premises, the guest will be charged INR 5000/- plus taxes per violation as a sanitization fee.
  • All the guests checking-in are requested to produce a valid Govt. approved photo ID at check-in. For Resident Indians: Driver’s License, Voters ID, Aadhaar Card or Passport (As per Govt. regulations we do not accept PAN card as an ID proof) For Foreigners and Non-Resident Indians: Passport & Visa/PIO Card/ OCI Card (Mandatory).
  • Pets are not allowed
Cancellation of Service Charges
Less than 24 hours prior to the Booking 100% of the Booking Amount
Between 24 to 48 hours prior to the Booking 30% of the Booking Amount

Cancellation Policy:

  • For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid by the booker.
  • Bank charges would be applicable for all cancellation requests received 48 hours prior to check-in time.
  • 91Airportassist shall endeavor to assist in the process of procuring a refund if applicable, within 15 days from the date of cancellation and receipt of bank/credit card details
  • All rescheduling requests need to be received at least 12 hours prior to service time for it to be considered as a valid request. All rescheduling requests shall be subject to availability.
  • No refund will be made in case of the following
  • Wrong information about travel details of Guest(s) during the Booking Process.
  • No Shows Policy: If the guest does not check in within 30 minutes of the agreed check-in time.
  • In case of any misconduct or any unlawful or prohibited activity by the Guest(s);
  • In case Guest has availed promotions offers or discounts or cash back etc. during booking.
  • The age group would be as follows:
    • Infant: Under 6 years: Comp
    • Child: 6-11 years: Child Rate at 30% of Adult Rate
    • Adult: 11 years and above
  • The following items are strictly prohibited within Transit:
    • Sharp Objects :Scissors, Knives, Nail cutters
    • Flammable Items: Lighters, Matches
    • Hazardous Materials: Restricted or dangerous substances